Industry stalwart, Billing Bureau, will launch its 4th generation billing platform, Genex, on August 15. The new technology, described by CEO, Paul Smyth, as “smart billing”, offers comprehensive functionality to meet the needs of service providers such as telcos, ISPs, *aaS providers and web content providers. The enhanced architecture to suit the Cloud Delivery Model allows for the highest levels and integration with the Customer’s business processes.
The new platform features, Insight, a benchmarking tool, which is generating real excitement amongst existing Billing Bureau customers involved in the early trials. For the first time, telco resellers will have the capability to quantify their monthly performance, using a set of 18 metrics, against their own historical performance and the performance of other service providers. One trial customer was empowered by Insight to make an important business decision that he was capitulating over for several months within minutes of viewing a single Insight metric. “Now that I see we are outperforming most”, he said, “I know this is not a real problem and I can start looking at more important issues”.
Supported by a new smartphone application, Genex Mobile, transactions can also be captured in the field and instantly processed thus speeding up the revenue cycle.
It looks like the bar has just been raised several notches.