What are the advantages of outsourcing my company’s billing?

Outsourcing your billing to professionals means that your business won’t be constrained by your billing system.

As you develop new and innovative offerings for your customers, our team of experienced developers will work with you to ensure that your billing system is as flexible and responsive to market changes as you are.

Our full bureau service offering allows your employees’ to focus on what is most important - growing your business - while you leave the back office operations to us.

What’s included in the Bureau service?

Billing Bureau’s service includes:

- collection of call data and charge records from the carrier(s)
- generation of provisioning data and automatic transmission to carrier(s)
- access to customer care interface via the web
- monthly bill creation & liaison with the printer
- payment systems interface (direct debit, credit card, Aust Post, banks etc)
- monthly management reports

For a full overview of Billing Bureau's services please contact us on 03 8611 1111 or email info@billing.com.au.

What Carriers and Formats does Billing Bureau support?

Billing Bureau supports most of the major carriers and formats in Australia.

For a full list of our current supported formats and the provisioning Carriers Billing Bureau works with, please contact us on 03 8611 1111 or email info@billing.com.au.

Can I customize the format of my bills?

Yes. You can provide us with artwork and we will incorporate this into your bill format. You can also alter the layout as required or supply us letterhead on which the bill will be printed. For example bill formats, please contact us on 03 8611 1111 or email info@billing.com.au.

What are your support hours?

You can access our support team from 8.30am to 5pm on business days (excluding Victorian public holidays). Our support site is available to log support requests 24 x 7.

What kind of support will I receive as a Billing Bureau Partner?

A dedicated Account Manager will be appointed to your business. They will manage your bill runs and be available to you for any product and service enquiries you may have.

We will also provide on-site training for your staff to enable them to access records of customer details, transaction history and much more.

An online support site is also available for you to log issues and requests 24x7. All items will be responded to within 1 business day.

When you partner with Billing Bureau we work with you to take the headaches out of the billing process - and will endeavor to provide you as much support as possible.

What does it cost?

For a customized quote, please give us a call on 03 8611 1111.