This might seem a strange topic – doesn’t everyone love the pre-paid business because it eliminates things like fraud and bad debt? This was the question on my mind as I listened to a presentation from Telstra on this very topic at a recent Billing and Revenue Assurance conference. Continue reading
OK, now I have seen it all. There are certainly moves about by regulators to put the onus on telecomms providers to protect their customers from overspending, or at least making them more aware of charges that are accruing. In principle, this is not unreasonable. Continue reading
There are more and more mobile phone and VOIP offerings appearing that feature a set number of “minutes” per month, and sometimes different categories of minutes. This style of pricing has always been common in the USA. I wanted to discuss a couple of issues that this raises. Continue reading
I’ve been slack. Very slack. After several months of sustained production, it’s fair to say I hit a patch of “writers’ block” when it came to material for the blog. There was enough going through my head, but the discipline of putting finger to keyboard seemed to fade. Then I read a fantastic quote from the great Jodi Picoult. Continue reading
The world is shrinking. I am currently in the US and able to work as if I’m at my desk at the office. As well as that, I’m in the middle of an array of family celebrations spanning several continents. It’s really a case of “if it’s Tuesday, this must be New York”.
Phone call rates continue to trend down, but roaming rates Continue reading
Despite what anyone tells you, your view of mobile phone coverage is an extremely subjective thing. Whether it’s Telstra with 98% of the population covered, 90%+ of the geographic coverage, or Optus spending several hundred million to increase just 2 percentage points in their own coverage, what actually affects you (and me) most is that nasty blackspot that you pass by every day or so. Continue reading